Home Engl 59: Adjustment Letters that say No
Questions for Evaluating an Adjustment Letter that Says "No"
- Does the writer thank the customer for writing?
- Does the writer state the problem so that the customer realizes that the writer understands the complaint?
- Does the writer explain what happened with the product or service before the decision is given?
- Does the writer give the decision without hedging?
- Does the writer leave the door open for better and continued business?
- Does the writer emphasize the “You Attitude” throughout? Are the style and tone appropriate, conveying the impression that the writer is courteous, professional, easy to work with?
- Has the writer used white space and paragraphing effectively? Has the writer used an appropriate and consistent full-block format and page layout with all the necessary parts of the letter included?
- Has the writer used clear, concise, and contemporary language? Has the writer proofread effectively for grammatical, spelling, and punctuation errors?
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Updated: Friday, September 3, 2004 at 6:27:24 PM by David Lang
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12/4/2008; 11:49:34 AM
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