Home Engl 59: Complaint Letter Criteria
Questions for Evaluating Complaint Letters
- Does the writer begin with a detailed description of the product or service?
- Does the writer state exactly what is wrong with the product or service?
- Does the writer briefly describe the inconvenience experienced?
- Does the writer indicate precisely what needs to be done?
- Does the writer ask for prompt handling of the claim?
- Does the writer emphasize the “you attitude” throughout? Are the style and tone appropriate, conveying the impression that the writer is courteous, professional, easy to work with?
- Has the writer used white space and paragraphing effectively? Has the writer used an appropriate and consistent full-block format and page layout with all the necessary parts of the letter included?
- Has the writer used clear, concise, and contemporary language? Has the writer proofread effectively for grammatical, spelling, and punctuation errors?
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Updated: Friday, September 3, 2004 at 11:30:30 AM by David Lang
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12/4/2008; 2:09:42 PM
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